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Frequently asked questions

Answers about team setup, knowledge publication, project submissions, reviews and access.

Frequently asked questions

Use these answers to resolve common setup and workflow issues quickly.

If you still need help, contact support@xyreka.com.

Why is my plan active but I cannot see a project or review?

A subscription alone grants no private content permissions. Ask a team administrator for an explicit assignment to that project or board. My Access lists your current assignments.

What must be saved before submitting?

Complete all seven sections with at least 20 characters each. Save at least one text evidence item and select at least one current published guidance version. A clarification resubmission also needs a saved response of at least 20 characters. Only a project lead can submit.

Can the project see the board's internal discussion?

No. Internal notes remain in the assigned board area. A coordinator can release a separate clarification question to the project. Project responses and exports do not include internal board notes.

Does the pilot support formal approval or document uploads?

Not yet. The active product supports text evidence, frozen submissions, private discussion and released clarifications. Formal approval/rejection, private file uploads, assignable custom roles and organisation SSO are future work. Submission is not approval or a compliance guarantee.