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Frequently asked questions

Answers for setup, editing, governance, and billing workflows.

Frequently asked questions

Use these answers to resolve common setup and workflow issues quickly.

If you still need help, contact support@xyreka.com.

Which Visio formats are supported for import?

Use .vsdx or .vssx. Legacy .vsd/.vss files must be converted in Microsoft Visio first.

How do imported libraries keep shape fidelity?

Imported payloads preserve mxGraph style and geometry data so fills, strokes, gradients, and size can be rendered accurately.